Delivery Services
Welcome to Naseem Flowers, where we care about every detail to ensure your gift arrives beautifully and on time.
We offer fast and reliable delivery services for a smooth and convenient shopping experience that begins with your selection and ends with a smile from your loved one.
At Naseem Flowers, we don't just deliver orders… we deliver emotions.
From elegant packaging to precise delivery, we ensure your gift arrives on time carrying the same feeling you chose it for.
Delivery Terms
- Express delivery starts at 11:00 AM and runs until 11:00 PM, except on Fridays, when it runs from 14:00 PM to 23:00 PM.
- Orders received after 10 PM cannot be delivered the same day. They will be delivered the next day, unless the customer has chosen a specific later delivery date.
- Jubail: Orders placed after 4:00 PM cannot be delivered the same day.
- Makkah: Orders placed after 4:00 PM cannot be delivered the same day.
- Al-Muzahimiyah, Khulais, Al-Kharj, Abqaiq, Al-Lith, Al-Majma’ah, and Taif: All of these areas are currently outside our service area.
- Al-Mahamid, Bahrah, and Haddah: These areas have the same delivery window as Makkah.
- Orders placed through the online store or app cannot be picked up from Naseem shops. If, in exceptional circumstances, an order is picked up from one of our branches, the delivery fee will not be refunded.
- The delivery fee is charged at the rate shown on the website and app for the delivery city. Deliveries run all week within the delivery window selected in your order details. On Fridays, deliveries run from 14:00 to 23:59.
- We are committed to delivering your order within the delivery window selected in the order, unless the gift recipient asks to change it to a time that suits them.
- If the recipient is late in sharing the delivery location, we may need to move the order to the next delivery window, depending on the order’s status.
- If an order is delivered later than the delivery window selected in the order, it will be eligible for a full refund of the delivery fee. This does not apply when the delay is caused by the recipient sharing the location late, or by the recipient asking to delay or postpone delivery.
Important Notice
These terms do not apply in circumstances beyond our control that may cause delivery delays, such as:
- Restricted access locations requiring permits
- Incorrect recipient information
- Weather conditions
- High-demand seasons
- Traffic congestion
- Any force majeure situations
The sender must provide the correct delivery city and recipient phone number. Naseem Flowers is not responsible for any issues caused by incorrect information entered by the customer.
If the delivery location is changed after the order has been dispatched with a Naseem delivery representative, additional delivery charges may apply.
General Notes
- Naseem products paired with Hannoverian chocolate boxes may have box colors that vary depending on the supplier's edition at the time of order.
- If certain seasonal flowers, packaging types, ribbon colors, or vases are unavailable, they will be replaced with similar alternatives of equal value and appearance.
- Cake products cannot be delivered on the same day the order is placed. This is to ensure freshness, as cakes are ordered from suppliers on the same day of delivery.
Order Acceptance Times
- Orders are accepted 24/7 through the online store and mobile application.
- Orders are delivered according to the delivery time selected in the order details and in compliance with Naseem Flowers' delivery policy.