Terms of Use and Privacy Policy – Naseem Flowers & Gifts Store

At Naseem Flowers & Gifts Store, we value your concern and interest in the privacy of your data. We are committed to protecting your personal information to ensure a safe and reliable shopping experience. This policy aims to explain how we collect, use, and protect your personal data when you visit our website or purchase our products.

1. Information We Collect

When you create an account or use our services, we may collect the following information:

• Full name
• Email address
• Phone number
• Date of birth
• Residential address

2. How We Use the Information

We use the information we collect to improve our services and enhance your shopping experience, including:

• Processing orders and communicating with you regarding them
• Providing promotional offers if you have agreed to receive them
• Sharing necessary information with our logistics partners for order delivery

Account Security:

• You must keep your account information confidential and log out after finishing using the website.
• We are not responsible for any unauthorized use of your account resulting from failure to protect your login credentials.
• Please notify us immediately if you believe that your username or password has been accessed by another person without authorization.

3. Promotions and Marketing

• We may send promotional offers via email or SMS, and you may request to stop receiving such promotional messages at any time.
• Any offer advertised on the website or through our social media accounts is valid only during its stated validity period.
• Customers are not entitled to benefit from more than one promotional offer at the same time, and no claims can be made for any offer that has expired or has been removed from the website.

4. Pricing and Payment

• All prices are subject to change without prior notice.
• The full order amount must be paid at the time of placing the order.
• Cardholders should retain copies of transaction records for verification purposes.
• All required fields in the order form must be completed accurately to finalize the purchase.
• By placing your order, you agree to comply with the terms and conditions stated on this website.

5. Disputes

Any dispute or claim arising from this website shall be governed by the company's policies, which are established in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

6. Naseem Website Obligations

• Protecting customer data from unauthorized access, disclosure, alteration, or unlawful use by implementing appropriate technical and administrative security measures.
• Not retaining customer data except as necessary to fulfill service and promotional obligations.
• In the event of a data breach, the relevant ministry will be notified within three business days from the date of discovering the incident, including details of the breach, its scope, impact, and the actions taken.
• The website has the right to retain a customer's account data after obtaining consent to create the account, while providing a clear and easy method to close the account upon request.